Secure a note from your SFS LT nominator on why they chose your team/project (100 words)  

Lead to Cash (L2C), as part of this bigger Finance Transformation, was used to extend into truly developing cross-functional collaboration, delivering an real end-to-end processes for Order to Cash. The vision was to visualize what our customers experience in dealing with PMI and then deliver a superior end-to-end customer experience by streamlining processes, leveraging technology, implementing best practices, and establishing an organization that owned the global processes of Order to Cash. This project resulted in a  single ownership of the Lead to Cash process, which didn’t exist before, part of the processes scatter across various functions. It also addressed the increasing need for a predictable customer experience as we demonstrated rigorous, standardized, and disciplined processes. 

Secure a note from your SFS LT nominator on why they chose your team/project (100 words)  

Lead to Cash (L2C), as part of this bigger Finance Transformation, was used to extend into truly developing cross-functional collaboration, delivering an real end-to-end processes for Order to Cash. The vision was to visualize what our customers experience in dealing with PMI and then deliver a superior end-to-end customer experience by streamlining processes, leveraging technology, implementing best practices, and establishing an organization that owned the global processes of Order to Cash. This project resulted in a  single ownership of the Lead to Cash process, which didn’t exist before, part of the processes scatter across various functions. It also addressed the increasing need for a predictable customer experience as we demonstrated rigorous, standardized, and disciplined processes. 

Provide detail on the value your work created for the business, highlighting especially the role of Co-Pilot - or going beyond business as usual - your team played to make it happen (300 words)  

The transformation was kicked off as part of the Finance Transformation program in August 2020. Our vision was to deliver a superior end-to-end customer experience by streamlining processes, leveraging technology, implementing best practices, and establishing an organization that owned the global processes of Order to Cash. 

At a business strategy level, resources from the market have been freed up to be closer to their consumers. This is released time for growth, allowing them to focus on trends and moving/taking action at a higher frequency. Smart decisions were enabled as we provided visibility and analytics. 

All of this happened in the midst of the pandemic, but in just eight months we have gone live. We have broken through the silos and successfully completed fully remote knowledge transfers and hyper care. We have taken a huge step at the time the rest of the globe battled through the challenges of the pandemic. Today, we have already started the transition of the next wave markets and have completed the full scope for the Australia business. When others couldn’t, we did.